Privacy Policy

This Privacy Policy explains how Live Wires Ltd - Cards, Gifts & Stationery (“we”) collects, uses and shares personal information. It covers information we collect through this website and when we deal with you about it. It is written to meet the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988.

What we collect

Automatically: your IP address, browser and device type, the pages you view, the website or search that sent you here, the date and time of your visit, and how you use the website. This comes from cookies, server logs and similar technology.
From you: your name, email address, phone number and message, and anything else you send through a form, booking or account, or by email, phone or social media.
If you register an account: your username, email address and the details on your profile, and anything you post on this website where it has a community or forum area.
If you place an order or make a booking: your billing and delivery address and your order or booking details. Where this website takes payments, the payment provider handles the payment itself, so we do not see or store your full card details.

We do not collect personal information about you from anyone else, and we do not buy contact lists. We do not ask for sensitive information such as health or religious beliefs. Giving us your information is your choice, but we may not be able to reply to you, set up your account or complete an order without it.

How we use it

To reply to you, provide our services, manage accounts, and process and deliver orders and bookings.
To run, secure and improve this website, including blocking spam, fraud and abuse.
To see how the website is used and how it is found in search.
To send you marketing, only if you have asked for it. Every marketing message says who it is from and has an unsubscribe link, as the New Zealand Unsolicited Electronic Messages Act 2007 and the Australian Spam Act 2003 require.
To meet our legal obligations.

We do not sell personal information. We use it only for these purposes, or a directly related purpose, unless you agree or the law allows otherwise.

Cookies

Cookies are small files stored on your device. We use essential cookies to keep forms, logins and shopping carts working and to protect the website, and analytics cookies to see how the website is used. Where this website shows advertising, the advertising providers may also use cookies (see “Services this website uses” below). You can block or delete cookies in your browser settings, although parts of the website may then stop working properly. If this website shows a cookie banner or consent message, the choices you make there apply. Where this website uses Google Analytics, you can opt out with the Google Analytics opt-out add-on.

Services this website uses

We use other companies to run this website, and they may receive information about your visit:

Hosting, security and content delivery, such as Cloudflare, which may handle traffic to this website.
Analytics, which may include Google Analytics and Google Search Console, and which show us how the website is used and found.
Spam and bot protection, such as Google reCAPTCHA or Cloudflare Turnstile. It uses device and interaction information to tell people from bots. We use it only to keep the website secure and to prevent fraud and abuse.
Embedded content such as maps, videos, fonts and social media feeds, which receive your IP address and device details when that content loads.
Advertising and marketing services, where this website uses them. These providers may use cookies and similar technology to show and measure ads.
Payment, email delivery and email marketing services, where this website uses them.

We change providers from time to time, and each has its own privacy policy. We use them only for the purposes set out above.

Sharing and overseas disclosure

We share personal information with the services above and with other providers that help us run this website, with our professional advisers, where the law requires or allows it, to prevent fraud or protect our rights, and if our business is sold. Many of these providers store or process information outside New Zealand and Australia, including in the United States. We take reasonable steps to make sure they protect your information to a standard comparable with New Zealand and Australian privacy law.

Security and how long we keep information

We take reasonable steps to protect personal information, including using HTTPS, controlling who can access it and keeping software up to date. No system is completely secure, so we cannot guarantee it. If a breach happens that could cause serious harm, we will tell the people affected and the Privacy Commissioner or the Office of the Australian Information Commissioner, as the law requires. We keep information only as long as we need it for the purposes above or as the law requires, for example tax records for orders, then delete it.

Your rights and choices

You can browse this website without telling us who you are. You can ask us for a copy of the personal information we hold about you and ask us to correct it, by contacting us through this website. We may need to confirm who you are first. We will reply within 20 working days in New Zealand, and within 30 days in Australia. You can unsubscribe from marketing at any time. This website is not intended for children, and we do not knowingly collect their personal information. If you are outside New Zealand and Australia you may have further rights under your local law, so contact us and we will consider your request.

Complaints

If you have a privacy concern, please contact us through this website first. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner in New Zealand, or the Office of the Australian Information Commissioner in Australia.

Changes and contact

We may update this policy from time to time. The current version is always on this page, with its last-updated date. To contact us about privacy, use the contact details or contact form on this website.

Last updated: 6 November 2026